| 1. CALD TERMS AND CONDITIONS |
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A. | CALD COURSES |
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B. | COURSE ENROLMENT AND APPROVAL |
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C. | USER
REGISTRATION |
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D. | COURSE
ENROLMENT CONFIRMATION PROCESS |
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E. |
ABUSE OF CALD REGISTRATION SYSTEM, COURSE ENROLMENT, CALD FORUM
RULES |
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F. | RE-REGISTER
OR RE-ENROLMENT |
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G. | LATE
COURSE CANCELLATION FEE |
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H. | ONLINE
COURSES |
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I. | COPYRIGHTS |
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| 2. FREQUENTLY
ASKED QUESTIONS |
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A. | HOW
TO START YOUR ONLINE STUDY |
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B. | CALD
ONLINE FORUM AND HOW TO ACCESS |
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C. |
FORGOTTEN
CALD RESOURCES or ONLINE FORUM PASSWORD (they are the
same) |
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D. | ABOUT
THE ONLINE STUDY |
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E. | SYSTEM
REQUIREMENTS |
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F. | SPEED
OF ONLINE COURSE |
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G. | CALD
ONLINE COURSE CERTIFICATE OF COMPLETION |
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H. | UNABLE
TO PRINT THE VALUES EXERCISE |
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I. | CALD
ADMIN SUPPORT |
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|
CALD TERMS AND CONDITIONS |
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A. CALD
Courses |
| A1. |
Are provided free of charge for staff working for
primary (PHO and GP practices) and secondary care services
funded by WDHB, ADHB, CMDHB and staff working for
NDSA |
| |
|
| B. Course
Enrolment and Approval,It is your responsibility
to: |
| B1. |
Notify your manager that he/she will be
receiving an email request from CALD Admin to approve your
course enrolment and he/she needs to approve your enrolment
within ten (10) days from receipt of email, otherwise your
enrolment will be deleted |
| B2. |
Ensure that manager's name and email address on the enrolment form is correct |
| B3 . |
For staff working for ADHB, WDHB, CMDHB, NDSA
and PHOs (not GP practices): |
|
B3.1 |
provides a work-related email of your
approving manager eg. nn@waitematadhb.govt.nz or
nn@adhb.govt.nz or nn@cmdhb.govt.nz or nn@middlemore.co.nz or
nn@ndsa.nz or nn@procare.co.nz |
|
B3.2 |
notify cald@waitematadhb.govt.nz with correct manager's
information within (ten) 10 days from enrolment date |
| B4. |
For staff working for GP Practices: (your
Practice Manager is the approving manager) |
|
B4.1 |
Inform your Practice Manager to approve your enrolment
within 10 days upon receipt of email |
| B5. |
You can print a copy of the Course Enrolment
Approval Form for your manager to approve manually and fax to
CALD Admin. |
| |
| C. User Registration |
| C1. |
For staff working for ADHB, WDHB, CMDHB, NDSA
and PHOs (not GP practices): |
|
C1.1 |
You must provide a work-related email on the user
registration form |
| C2. |
For staff working for GP Practices: |
|
C2.1 |
You are allowed to register with non-work related email on
the user registration form (however please note that course
enrolments are still subject to approval from your practice
manager) |
| |
D. Course
Enrolment Confirmation Process
|
| D1. |
CALD Admin can only confirm your enrolment after the
manager has submitted his/her approval |
| D2. |
CALD Admin can only confirm your enrolment on Monday to
Friday 8.30am to 5pm excluding public holidays and
weekends |
| D3. |
You will receive email notification confirming
your course enrolment been approved or declined unless your
preferred notification is by fax |
| |
E. Abuse of
CALD Registration System, Course Enrolment, CALD Forum rules
|
| CAL |
D Admin has the discretion and authority to |
| E1. |
Decline or delete your enrolment if your
approval has not been received within ten (10) days of
enrolment and if enrolment information provided is in
compliance with B3.1 |
| E2. |
Decline or delete your user registration if you
have not complied with C1 |
| E3. |
Delete your registration, or any approved course
enrolments or membership to the online CALD forum if you are
found to have abuse the system or copyrights |
| |
F. Re-Register or Re-Enrolment
|
| F1. |
You can re-enrol or re-register if your
registration or enrolment has been deleted or declined by CALD
Admin because of delayed approval or because of incorrect
email address |
| F2. |
You will be required to comply with terms and
conditions A, B, C when re-registering or
re-enrolling. |
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G. Late
Course Cancellation Fee
|
| G1. |
This applies only to classroom course
enrolments |
| G2. |
CALD admin has rights to charge a late
cancellation fee of $100 per enrolment for all
classroom-course cancellations or re-bookings received one
week or less from the course date. The fee will also be
applied to all no-shows on the day of the classroom delivered
course.This fee is only waived if a staff member is sick and
they or their manager ring us on the day of the course to
inform us of this. |
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|
H. Online
Courses
|
| H1. |
Online study expires after you receive your
Certificate of Completion or expire 60 days from date of
approval if course is partially completed or not
undertaken. |
| H2. |
No fee will incur for partially completed or
unattended online study at this stage |
| H3. |
You can enrol for the same online course up to
10 times only |
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| I. Copyrights |
| I1. |
All CALD online courses, workbooks and online exercises are copyrighted and intellectual property of Waitemata DHB and provided for you to learn |
| I2. |
Please observe copyrights and DO NOT USE the
online resources as teaching tools, without prior permission
from the producer of CALD Resources. |
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FREQUENTLY ASKED QUESTIONS
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| |
| A. How to Start Your Online Study |
| 1. |
Go to http://www.caldresources.org.nz |
| 2. |
Select Log In on the side bar |
| 3. |
Enter your Email Address < > |
| 4. |
Enter Your Password < > |
| 5. |
Click on the Link under Online Study
Module Name: <
Module 1: Culture & Cultural Competency> |
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| B. CALD Online Forum |
| |
You can also go into the CALD Online Forum to
post questions to trainers when doing your online study or
after completing your online study |
| |
Only CALD Members
who have been approved for CALD 1 course can access this
online forum and your user account are auto setup to have the
same CALD Course Login name and password |
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B1. How To Access
CALD Online Forum |
|
B1.1 |
Go to http://www.caldresources.org.nz |
|
B1.2 |
Select CALD Online Forum on the side bar |
|
B1.3 |
Enter your CALD Resources Email Address < > same as
above |
|
B1.4 |
Enter Your Password < > same as above |
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| C. Forgotten CALD Resources or Online Forum Password (they are the same)
|
| 1. |
Go to http://www.caldresources.org.nz |
| 2. |
Go to LOG IN (side bar) |
| 3. |
Click on "Please click here if you have forgotten
password" |
| 4. |
A FIND PASSWORD BY EMAIL ADDRESSS page will be
displayed |
| 5. |
Type your email address |
| 6. |
Your password will be send to your email address |
| 7. |
If you can't remember your email address, then you will
have to contact CALD Admin |
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| D. About the Online Study |
| 1. |
You can do your online study anytime any day (24-7) |
| 2. |
We can guarantee 99% courseware up time |
| 3. |
You can do your online study at home and at work (however
you need to make you have to make sure your system can run the
online course - see under system requirements under D because
we can not guarantee every computer system can run the online
course) |
| 4. |
Your online course will expire if you do not
complete or have not started it 60 days from today
and you will need you to re-enrol for
the course again |
| 5. |
You can re-enrol for the same online course up to 10 times
and must be approved by your manager |
| 6. |
A workbook is available for you to print to guide your
online study. It is located under ABOUT THS COURSE after
GETTING STARTED. You must have an PDF reader on your computer
system to be able to view and print this PDF workbook or any
PDF documents) |
| 7. |
A comprehensive PDF workbook is available at the end of
the online study under RESOURCES |
| 8. |
You will receive a Certificate of Completion after
completing the course and the Post Course Evaluation form,it
gives you 3 educational hours for professional training
development after completing the course to claim CME/CNE/MOP
credits/points |
| 9. |
The online study is self-paced , you can exit the course
when it suits and re-enter the course to continue where you
last stop |
| 10. |
You can re-enter the course by going through the steps
listed under (A) |
| 11. |
You are recommended to do the online study with a HEADPHONE in an open plan area because there are audio
and video clips |
| 12. |
After the CALD 1 Culture and Cultural Competence Course
you can do Online Exercises such as My Values and
Ethnocentrism without enrolling for the course |
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| E. System Requirements |
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CALD Admin cannot guarantee that the online
course can run on all types of computer systems
Your system
must have the following minimum system requirements: |
|
E1. |
Hardware: 1.8 Ghz CPU, 512 MB Ram, AC97 Compatible Sound Card with Headphone to listen to audio and video scenarios |
|
E2. |
Flash Player verison10.0.2.54 or above to play videos
and audios |
|
E3. |
Adobe Reader 6.0 to display and print PDF documents |
|
E4. |
Operating System: Windows XP or Mac OSX or above, otherwise the online course will not run |
|
E5. |
Internet Browser: IE 6.0 or Firefox 2.0 or Goggle Chrome 1.0 or above, otherwise you will have graphic display issues |
|
E6. |
Java Script Enabled on your internet browser |
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E7. |
Shockwave Player Version 11 or above installed |
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Note: If you have any issues with minimum system
requirements at work you need to contact your IS department
not CALD Admin |
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| F. Speed of Online Course |
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The CALD online platform server allows up to
2000 concurrent users to study at the same time and if you are
experiencing speed issues compared to other times when you go
online to study:
|
|
F1. |
It could be because there are more than 2000 users doing
the online course at the same time |
|
F2. |
It could be because of your organisation's network speed
issues or your own home network speed issues |
| |
Note:
If you have issues with slowness (network problem) or
technical problem with your own work computer, you need to
contact your IS department regarding the issues and let them
know the minimum requirements, not CALD admin
If your
work or your home computer cannot run the online course
efficiently, we recommend you to attend the face to face
/classroom course. |
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| G. CALD Online Course Certificate of Completion |
| |
This is always available on your user account and you
can print it at home or at work, in colour or black and
white |
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| H. Unable To Print The Values Exercise |
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If you are having
issues with printing the graphs of the Values exercise, please check Printing Settings of your Internet Browser. |
|
H1. |
Go to your Internet Browser, Click on
"Tool" and select "Internet
Options". |
|
H2. |
Go to the tab named "Advanced" and scroll
down to find "Print background colours and
images" option under
"Printing". |
|
H3. |
Tick the box next to "Print background colours and
images" option |
|
H4. |
Click "OK" to save your setting. |
|
You should now be able to print your exercise
results with bar graphs |
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| I. CALD Admin Support |
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You can contact CALD ADMIN when
|
|
I1. |
you can't go into the online study or have issues with
pages on online study |
|
I2. |
you have difficulties with online registration and
enrolment |
|
I3. |
forgot your CALD Login email address. |
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