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Waitemata DHB currently offers a range of CALD cultural competency classroom-delivered (face to face) training and e-learning courses.
The programme consists of training courses that are designed to support healthcare practitioners to develop cultural competencies for working with people from culturally and linguistically diverse backgrounds.
The CALD training courses are free for employees working in Waitemata DHB and Northern DHB Support Agency (NDSA) as well as employees working in primary care services and mental health NGO services funded by Waitemata DHB or Ministry of Health. Terms and Conditions apply.
The ultimate aim is to provide a range of quality CALD cross cultural learning resources with flexible learning options to provide convenience for workforce to learn at home or at work (24-7).
Click the link to view classroom course dates Classroom CALD Course Calendar 2012 (printable PDF
document)
To find out more about the courses, Click on
Headings or Links or GO TO TOP
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Introduction |
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With the growing diversity of the population in
New Zealand, health practitioners are experiencing more
cross-cultural interactions with migrant and refugee patients from
diverse linguistic, cultural and religious backgrounds. As a result
The Ministry of Health now requires District Health Boards to
provide services that acknowledge the diversity of cultures and
ensure services are accessible, culturally appropriate, effective
and safe.
In New Zealand, the Health Practitioners
Competence Assurance Act 2003 (HPCAA) requires
registration authorities to set standards of clinical competence and
cultural competence. Click here to view a list of the
cultural competence standards set by:
- The Medical Council NZ,
- The Royal NZ College of GPs,
- Nursing Council of NZ,
- The Aotearoa NZ Association of Social Workers
Or go to the website of your
professional body to find out more about their specific cultural
competence standards.
Cultural competence refers to an
ability to communicate and interact effectively with people of
different cultures. Cultural competence comprises four components:
cultural awareness, sensitivity, knowledge and skills.
Achieving cultural competency is essential for the
communication and diagnosis processes with CALD clients and to improve the client - provider (clinician
/ practitioner) interaction and relationship. |
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CALD
Training Programme |
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Overall
CALD Course Programme Description and the Goal
The CALD (Culturally and Linguistically Diverse)
Training programme is designed to help improve your communication
through improved cultural awareness, sensitivity, knowledge, and
skills.
CALD courses provide an opportunity to develop
general cultural competency skills for practitioners working in
primary and secondary care services (including mental health and
addiction services) to improve interactions with Asian, migrant and
refugee patients who are culturally and linguistically diverse /
different.
The overall goal of the programme is to provide
insight and understanding on cultural dimensions, how different
cultures respond, different health concepts, faith-based practices,
and differences in expectations from health system. It gives health
practitioners the skills to care for culturally diverse patients
with more confidence and sensitivity. |
The CALD Programme - Classroom and Online
| From 2000, WDHB Asian Health Support
Services (AHSS) provided Cultural Perspectives on Asian Patient Care
Training to Health Professionals which include the rationale and
what is required for developing cultural competence in practice,
health beliefs and concepts, general skills working with Asian
patients.
In 2005, Sue Lim, Manager of WDHB AHSS set up the
Regional Asian Mental Health Steering Group and working group,
project led the development of Cross-Cultural Training Programme for
mental health practitioners and interpreters working in mental
health. Six modules were developed after consultation with
stakeholders across the Auckland-metro region. The development was
guided by literature findings on cultural competence standards, a
stocktake of training curriculum and consultation feedback. The
working group, Dr Sai Wong, Dr Sanu Pal, Paula Nes, Eileen Swan,
Patrick Au, Dr Ratana Walker, Victoria Camplin-Welch, Hien Mack,
Janet Chen, and Patrick Hinchey provided advice.. The training
programme was piloted and rolled out successfully.
In 2007,
WDHB AHSS joint venture with Refugees as Survivors (RASNZ) to
develop the face to face CALD Cross Cultural Training Courses 1, 2,
3, and 4 for primary and secondary care workforce. The programme was
written and compiled by Dr Kathy Jackson and Victoria Camplin-Welch.
Sue Lim provided an outline and input into the development of the
CALD courses.
In 2008, additional CALD Courses 5 and 6 were
added to the suite. CALD 5 was produced by Dr Sai Wong and CALD 6 by
RASNZ.
In Feb 2009, NDSA Auckland Regional Settlement
Strategy (ARSS) via Ministry of Health contracted WDHB AHSS to
provide sustainable and flexible learning options (both classroom
and e-learning) CALD Cross-Cultural Training Courses and Learning
Resources.
In Aug 2009, WDHB Asian Health Support Services
sub-contracted University of Auckland Goodfellow Unit to provide
quality control, project management and e-learning designing to
develop the first CME Accredited, self-paced, e-learning course
"CALD 1 Culture and Cultural Competency".. Both e-learning and
classroom courses are developed with similar delivery flow,
exercises, and videos to exemplify examples. CALD 2, 3 and 4 are
currently being developed into enhanced face to face and e-learning
courses and will be made available as they are completed in 2010 and
2011.
In April 2010, NDSA ARSS purchased access rights from
WDHB Asian Health Support Services for all staff working in primary
and secondary care services funded by WDHB, ADHB, and CMDHB and
staff working in NDSA to access the CALD e-learning resources as
they become available.
In Nov 2009 WDHB Asian Health Support
Services produced a workplace intervention training "Working in
Culturally Diverse Teams" course. At the same time WDHB Asian Health
Support Services produced the "Working with Kiwis" in partnership
with Deliquo Communications.
In April 2010, WDHB and CMDHB
Learning & Development and WDHB Asian Health Support Services
commissioned Victoria Camplin-Welch to develop the "Managing
Culturally Diversity" training module.
All these have become
the current suite of CALD Cross-Cultural Training Courses.
CALD Courses 1-8 are for staff to develop cultural
competence working with patients. CALD Courses A and B are for staff
to develop effective cross-cultural relationships between staff and
staff. CALD Course C is for managers to develop effective solutions
and strategies for managing culturally diverse teams. |
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CALD
Courses for working with patients |
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Minimum system requirement for the online courses
and CALD Course 1 is a pre-requisite for all other CALD courses.
Facilitator (for classroom
only):
4 hours for classroom /face to
face training Sue Lim (Service
Manager-Asian Health Support Services and WDHB Interpreting
Service) or Mariska Mannes (Inter-cultural Communication
Trainer - Asian Health Support Services)
Duration:
4 hours (CME accredited) for classroom /face to face training
3 hours (CME accredited) for online self-paced, self-reflective, interactive
learning
Participants:
This module is for anyone working in secondary
care, primary care and mental health services who wants to
develop cultural competence; and to gain knowledge and skills
to work with patients in a culturally sensitive and safe
way.
As a result of
attending CALD 1 - 'Culture and Cultural Competency', participants will be able to:
- Understand the need for cultural competency and the
impact of cultural interactions within the health system
- Be more aware of one's own cultural values
- Understand the four elements of cultural competency
(cultural awareness,
- sensitivity, knowledge, skills)
- Understand how to apply the elements of cultural
competency in practice
Click to see learners feedback about CALD Module 1
- This resource ticks the boxes in best-practice online learning. It includes interactive activities, a range of presentation methods and self-test exercises. Cultural competency is a key area for New Zealand's health workforce, and the online format of the CALD tool makes this a potentially cost-effective and sustainable method of training around the country.
- What a wonderful resource, great to read and then see the video clips to give relevance to my learning. Also good to hear useful phrases to use when greeting patients and phrases that may help colleagues recognise their ethnocentric views.
- I think that this course should be done by everyone that works within a medical environment. I think that far too often there is a lack of understanding between cultures and individuals and this needs to be addressed. This course has given useful information that I think could help a lot of people in their every day practice.
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Facilitator (for classroom
only):
Sue Lim (Service Manager-Asian Health Support Services and WDHB Interpreting Service) or Mariska Mannes (Inter-cultural Communication Trainer - Asian Health Support Services)
Duration:
4 hours (CME accredited) for classroom /face to face training
3 hours (CME accredited) for online self-paced, self-reflective, interactive
learning
Participants:
This course is for anyone working in secondary
care, primary care and mental health services who wants to
work more effectively with migrant / Asian patients.
Participants must have completed CALD 1 prior to attending
CALD 2.
As a result
of attending CALD 2 'Working with migrant patients', participants will be able to:
- Describe some emotional reactions to migration
- List phases of settlement and understand how settlement affects health and wellbeing
process
- Broadly understand health concepts/beliefs and spiritual/faith-based issues of CALD clients and how they impact on clients' communication, presentation, and interaction with practitioners
- Raise sensitive issues with migrants
- Integrate learning on migrant/Asian clients in case studies
Click to see learners feedback about CALD Module 2
- Again, the course CALD 2 was very enriching as well, very informative and gave a more clear understanding on how to deal with migrants in all aspects.
- This course has enhanced my understanding about cultural and sensitive issues. It has helped me in how to approach and handle such situations when they occur.
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Facilitator
(for classroom only):
Mollie Brown (Inter-cultural Communication Trainer - Asian Health Support Services)
Duration:
4 hours (CME accredited) for classroom /face to face training
3 hours (CME accredited) for online self-paced, self-reflective, interactive learning
Participants:
This course is for anyone working in secondary
care, primary care and mental health services who wants to
work more effectively with refugee patients.
Participants must have completed CALD 1 prior to attending
CALD 3.
As a result
of attending CALD Course 3 - 'Working with Refugee Patients', participants will be able to:
- Understand the pre and post-settlement challenges for
refugees
- Understand the physical and mental health challenges for
refugees
- Handle sensitive issues with refugees
- Use strengths of refugees in interventions
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Facilitator (for classroom
only):
Sue Lim (Service Manager-Asian Health Support Services and WDHB Interpreting Service) or Mollie Brown (Inter-cultural Communication Trainer - Asian Health Support Services)
Duration:
4 hours (CME accredited) for classroom /face to
face training
3 hours (CME accredited) for online self-paced, self-reflective,
interactive learning
Participants:
This module is for anyone working in secondary
care, primary care and mental health services who wants to
work more effectively with interpreters. Participants
must have completed CALD 1 prior to attending CALD
4.
As a result of
attending CALD 4 - 'Working with Interpreters', participants
will be able to:
- Understand the roles, code of ethics, rights and
responsibilities of interpreters, the rationale and
application in ethical dilemmas
- Understand the challenges for each profession when
working with the other
- Understand the principles on session pre-briefing,
structuring and de-briefing (practitioners)
- Understand some of the factors that affect the working
relationship (the therapeutic triad, transference and
counter-transference)
- Conduct a pre briefing and post briefing session with an interpreter
Click to see learners feedback about CALD Module 4
- Another excellent module! Particularly helpful in gaining skills to use telephone interpreting effectively and efficiently. Very comprehensive and well structured session.
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No plans for
online development.
Facilitator (for classroom
only):
Dr Sai Wong (Clinical Cultural
Adviser/Psychiatrist)
Duration:
7.5 hours for classroom
teaching
Participants:
This module is for anyone
working in secondary and primary mental health services who
wants to work more effectively with Asian mental health
patients.
As a
result of attending CALD 5 - 'Working with Asian Mental Health Clients', participants will be able to:
- Understand components of culture, how to apply these in
the mental health setting and the correlation between
culture, religion and healing
- Understand the various modalities for treatment and the
implications
- Increase awareness of different cultures and how to
communicate with people from different cultures
- Understand the principles and skills of cultural
assessment / management
- Apply learning in cultural assessment / formulation
exercises
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No plans for
online development.
Facilitator (for classroom
only):
(TBA)
Duration:
7.5 hours for classroom
teaching
Participants:
This module is for anyone
working in secondary and primary mental health services who
wants to work more effectively with Refugee mental health
patients.
As a
result of attending CALD 6 'Working with Refugee Mental Health
Clients', participants will be able to:
- Understand common mental health issues of refugees in NZ
- Understand common access issues faced by refugees in NZ
- Increase awareness of different assessment and
communication issues when working with refugees
- Understand the principles and skills of mental health
intervention model "A Phased Model" working with refugees
in terms of stabilisation, crisis interventions, working
with trauma and re-integration process
- Integrate learning in cultural assessment / formulation
exercises
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Facilitator
(for classroom only):
Dr Louisa Walker (Inter-cultural Communication Trainer - Asian Health Support Services) or Mariska Mannes (Inter-cultural Communication Trainer - Asian Health Support Services)
Duration:
4 hours (CME accredited) for classroom /face to face training
3 hours (CME accredited) for online self-paced, self-reflective, interactive learning
Participants:
This module is for anyone working in secondary care, primary care and mental health services who wants to work more effectively with patients of diverse religions. Participants must have completed CALD modules 1 and 2 prior to attending CALD 7.
As a result of attending CALD 7 - 'Working with Religious Diversity', participants will be able to:
- Gain an understanding of the rationale for developing religio-cultural competence practice when working with CALD clients of different faiths and religious practices.
- Have awareness of, and gain knowledge about selected religious beliefs and practices, and the affect they have on health, behaviour, and wellness.
- Gain skills to enhance interventions and treatment compliance, and to develop greater rapport by understanding behaviours and expectations related to religious practices.
- Have access a set of toolkits to apply in practice.
- Know how to find and use resources related to religious needs and practices of CALD patients.
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Facilitator
(for classroom only):
Dr Louisa Walker (Inter-cultural Communication Trainer - Asian Health Support Services) or Mariska Mannes (Inter-cultural Communication Trainer - Asian Health Support Services)
Duration:
4 hours (CME accredited) for classroom /face to face training
3 hours (CME accredited) for online self-paced, self-reflective, interactive learning
Participants:
This module is for anyone working in secondary care, primary care and mental health services who wants to work more effectively with CALD children and adults with impairments and their families. Participants must have completed CALD modules 1 and 2 prior to attending CALD 8.
As a result of attending CALD 8 - 'Working with CALD Families – Disability Awareness', participants will be able to:
- Gain an understanding of the rationale for culturally competent practice and disability awareness when working with CALD families.
- Be more aware and have more knowledge of the cultural perspectives of the CALD population relating to disability and the impact it has on service providers.
- Gain skills to work effectively and broach sensitive issues with CALD children and adults with impairments and their families.
- Have access a set of toolkits to apply in practice.
- Know how to find and use resources to work with CALD children and adults with impairments and their families.
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CALD
Courses for working with staff |
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No plans for online development.
Facilitator (for classroom only):
Sue Lim (Service Manager-Asian Health Support Services and WDHB Interpreting Service) or Mariska Mannes (Inter-cultural Communication Trainer - Asian Health Support Services)
Duration:
3-4 hours face to face training depending on team
size
Participants:
This is a team intervention
workshop for secondary and primary mental health services. Managers,
who are managing a culturally diverse team and wish to have a
facilitated workshop for his/her team to develop effective
cross-cultural team interactions, can request for a facilitated
workshop for his/her team.
Only 6 workshops are available from May 2010 to
June 2011 on first come first serve basis.
This workshop
is not available for staff enrolment. Managers need to email cald@waitematadhb.govt.nz
to arrange date and time for a facilitator to run this
workshop
No pre-requisite
As a result of Module A -
Working in culturally diverse teams, participants will be able to:
- Understand how culture impacts teams
- Describe own work values and how they differ from other team
members
- Understand the value dimensions that cause barriers to
effective cross cultural interaction and how to minimise these barriers
- Identify strategies that enable effective working
relationships in a diverse team
- Gain skills on building trust
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No plans for online development.
Facilitator (for classroom only):
Mariska Mannes (Inter-cultural Communication Trainer - Asian Health Support Services)
Duration:
4 hours for classroom /face to face training
Participants:
This course is for new immigrant
staff working in secondary care, primary care and mental health
services, who wish to understand how to integrate and develop
effective working relationships with Kiwis, work with more
confidence and understand the New Zealand communication style in
the workplace
As a result of Module B -
Working with Kiwis, participants will be able to:
- Gain a general understanding of one's own culture and the kiwi
culture
- Understand the value dimensions that cause barriers to
effective cross cultural interaction
- Understand NZ communication style (non-verbal, verbal, idioms,
jargons)
- Gain strategies how to enable effective working relationships
- Gain understanding of NZ health sector work ethics and
expectations
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No plans for online development.
Facilitator (for classroom only):
Sue Lim (Service Manager-Asian Health Support Services and WDHB Interpreting Service) or Mariska Mannes (Inter-cultural Communication Trainer - Asian Health Support Services)
Duration:
4 hours for classroom /face to face training
Participants:
This course is for managers of
culturally diverse teams working in secondary care, primary care and
mental health services, and wish to learn from members of other
cultures in situ, and to develop solutions and strategies through
mutual collaboration in workplace
No pre-requisite
As a result of Module C -
Managing Culturally Diverse Teams, participants will be able to:
- Understand what cultural competency entails and why you need
it
- Understand what cultural values are and how these differ
across cultures
- Know how to facilitate cultural differences within your team
- Assist your team to adjust to working in culturally diverse
teams
- Have some ideas on how to make the best of diversity
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Who
is eligible for FREE CALD Training? |
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The CALD training courses are free for employees working in
- Waitemata DHB services and Northern DHB Support Agency (NDSA) or
- Primary care services and mental health NGO services funded by Waitemata DHB or Ministry of Health
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Do
you have to pay for training? |
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Enrolment is free to those who are eligible. |
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For
New Users: How to register and enrol for your first course
online |
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- For first time users, to register and enrol for a course
online (Click here to Register)
- On the Online Registration Form
- Enter your work-related email address (e.g. nn@waitematadhb.govt.nz or nn@procare.co.nz or nn@ndsa.co.nz) not your personal email address.
(This does not apply to GP practice staff you can register
with a personal email address)
- Read and accept the Terms and Conditions
- On the Online Course Enrolment
- Select from the drop down box the course of your
choice. A list of available "classroom" and or "online"
course(s) will be displayed for you to select
- Enter your Manager's full name and work-related email
address on the form
- Inform your Manager about your enrolment to make sure he/she
approves your course within 10 days of the enrolment request
- Verification of your registration and course enrolment
- CALD Admin will verify your registration and course
enrolment on the next working day, before it is sent to your
Manager for approval
- CALD Admin has discretion and rights to decline your
registration and enrolment if approval from your Manager is not
received within 10 days of enrolment request
- CALD Admin has discretion and rights to decline your
registration and enrolment for non-compliance with CALD Terms
and Conditions
- Approval or Decline
- Once you have been approved or declined as a registered user
by CALD Admin, you will receive confirmation via email
- I your course enrolment has been approved by your manager
and CALD Admin, you will receive confirmation via email with
course details. Please print a copy as a reminder
- If your registration has been approved by CALD Admin, you
will receive a confirmation with your username and password to
LOGIN to your account to check enrolment status and enrol for
other CALD training courses
- Pre-requisites
- CALD 1 is a pre-requisite for all other CALD courses.
Please complete this course first before enrolling on other CALD
courses.
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For New Users: How to register and enrol for your first course manually |
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NB: If you are enrolling for online
courses, you must register and enrol online. A manual
registration and enrolment for an online course will not be
accepted. |
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How to check your enrolment status and enrol for
further training Online |
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- 'Existing users' refers to users who have successfully
registered and have been given a username and password to LOG IN
- To LOG IN you need to enter your email
address and password
- When you are in your account, you can select SEARCH ENROLMENT
to check your enrolment status Or you can select COURSE ENROLMENT
to enrol for courses
- On the Online Course Enrolment
- You can select the module of your choice from the drop down
box. A list of available "classroom" and or "online"
course(s) will be displayed for you to select
- You must enter your Manager's full name and work-related
email on the form
- You must inform your Manager about your enrolment to make
sure he/she approves your course within 10 days of enrolment
request
- Verification of your registration and course enrolment
- CALD Admin will verify your course enrolment on the next
working day, before it is sent to your manager for approval
- CALD Admin has discretion and rights to decline your
enrolment if approval from your manager is not received within
10 days of enrolment request
- CALD Admin has discretion and rights to decline your
enrolment for non compliance with CALD Terms and Conditions
- Approval or Decline
- Once your course has been approved or declined by your
manager or CALD Admin, you will receive confirmation via email
- If your course enrolment has been approved by your manager
or CALD Admin, you will receive a confirmation via email with
course details. Please print a copy as a reminder.
- Pre-requisites
- CALD 1 is a pre-requisite to all other CALD courses.
Please complete this course first before enrolling on other CALD
courses.
- Waiting List
- If the course you want to enrol is full or not available
you may Click "Put me on Waiting List" and you will be notified
when vacancies or new courses are available
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How to check your enrolment status and enrol for
further training manually |
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- To check enrolment status manually, you need to email cald@waitematadhb.govt.nz or go to CONTACT
US to email your enquiry
- To enrol for training manually, click and print a hard copy of
the Course Enrolment Form
- Complete the form and get your Manager's approval
- Fax the form to the our course administrator
NB: If you are enrolling for online
courses, you must register and enrol online. A manual
registration and enrolment for an online course will not be
accepted. |
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CALD Online Forum |
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- The Forum is set up to support CALD learners with an
opportunity to ask trainers questions to share knowledge
- Only users who have been registered will be accepted into the
forum membership
- Your Forum's username (email) and password are the same as the
CALD Resources website
- If you have forgotten your CALD Resources and Forum's
username, contact CALD Admin
- If you have forgotten your CALD Resources and Forum's password
click here to FIND PASSWORD BY EMAIL ADDRESS
- If you change your password on CALD Resources, your Forum's
password will be updated with the new password on the next working
day
- Forum Rules: refer to the CALD Online Forum page
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Who to contact for help and Frequently Asked Questions |
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- Go to CONTACT
US and see if your question is on the list of FAQs
- If your question is not on the FAQ list please contact us by
email or phone for assistance
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Certificates |
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Participants will be awarded:
- A Certificate of Completion at the end of face to face or
classroom training
- A CME accreditation certificate. For online users, the
certificate will be provided online and will always be available
in your user account for reference or for printing. Note
that educational hours vary from course to course.
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Definitions(CALD; CALD Client) |
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CALD refers to "Culturally and Linguistically
Diverse"
CALD clients refer to clients or patients who are
new/recent migrants or refugees who may
- Not be familiar with NZ health system
- Still cultural bound with their different world views,
perceptions, values and practices (many of which may impact on
health and children in the context of family and society, or the
way they communicate their illness/health concept)
- Have language difficulties or are non English speakers
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Minimum System Requirement for
online courses |
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- Flash Player verison10.0.2.54 or above for running audios and
videos
- Adobe Reader 6.0 or above for viewing and printing PDF
document
- Hardware: 1.8 Ghz CPU, 512 MB Ram, AC97 Compatible Sound Card
with headphone for audios and videos
- Operating System: Windows XP or Mac OSX or above to run the
course
- Intenet Browser: IE 6.0 or Firefox 2.0 or Goggle Chrome 1.0 or
above to view graphics
- Java Script Enabled on your internet browser
- Shockwave Player Version 11 or above for audios
If you are having difficulties running the
online course at work check your system capability with your IS
department.
If you are having difficulties running the
online course at home, please check your system
capability.
We guarantee 99% up time for courseware
delivery and up to 2000 concurrent users learning at the same
time.
Help desk support is available from Monday to Friday
8.30am to 5pm (excluding public holidays and weekends.
Any
queries on public holidays and weekends can be emailed to us via CONTACT
US. We will respond on the next working day. |
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