CALD Resources for Counties Manukau DHB

The following is a list of resources for Practitioners working with CALD clients in the Counties Manukau DHB region. To navigate this web-page, Click on Headings or Links for details.

	Health Information in Multiple Languages
	WDHB Asian Health Support Services NZ Police (Language) Overseas sites with heath information translated in multiple languages http://www.nlm.nih.gov/medlineplus/languages/languages.html http://www.healthtranslations.vic.gov.au/ The NSW Multicultural Health Communication Service acts as a clearing-house for all health-related multilingual resources. Resources may be accessed online(http://www.mhcs.health.nsw.gov.au/). Note: Resources are classified under 33 different categories and available in 43 different languages.  The website  is updated every month and resources are downloadable in pdf format.
	Cross-Cultural Resources
	Click here if you wish to order any of the following resources CCR1 - Cross Cultural Resource for Health Practitioners working with Culturally and Linguistically Diverse (CALD) Clients (Click for more information...) CCR-1 Booklet and a CD-ROM The booklet is a Desk-top-guide which contains a summary of the e-Toolkit which includes cross-cultural pre-interview checklist, interview questions, and guidelines for working with interpreters. The sections on 7 Asian cultures and 7 Eastern Mediterranean cultures contain greetings and communication tips, and guidelines for practitioners working with each of these cultures. The pack comes with a CD-ROM which is the e-Toolkit described below. e-Toolkit (CLICK HERE TO VIEW THE ONLINE TOOLKIT) The e-toolkit information is the same on the CD-ROM provided with the BOOKLET It includes explanation, examples and background information on the points in the booklet. It also includes additional issues, comparative tables, generalized sections on Asian, Eastern Mediterranean and African Cultures and video and audio clips of the greetings in each language. It is not intended as a definitive guide on each culture, but contains information we considered useful to practitioners in a health setting who will work with CALD clients. It is divided into four sections. The first contains general information about cultural competency, effective communication and working with interpreters. Section II contains generalised information about Asian cultures and then specific individual cultures which includes brief background information, greetings and communication tips, health beliefs and practices, family values, tips for practitioners working with culture-specific clients, health risks, women's and youth health, and spiritual practices. Section III contains information about Eastern Mediterranean and African cultures in the same format as Section II. Section IV contains additional resources. *********************************************** Compiled and Written by Victoria Camplin-Welch Concept created by Sue Lim, who contributed resources and organisation of the toolkit, ongoing support, expertise and knowledge. Waitemata District Health Board and Refugees as Survivors [2006] Produced by WDHB Asian Health Support Services and Refugees as Survivors, NZ CCR2 - CD Rom Cross-Cultural Resource for Interpreters and Health Practitioners working together in mental health (Click for more information...) This CD Rom is a cross-cultural training support resource developed specifically for Interpreters and health practitioners working together in mental health but is applicable to general health settings. The CD Rom contains scenarios, questions and answers, with information including: Introduction to the need for specialized training for Interpreters working in mental health, and for the need for MHP and Interpreters to work together Roles of the Interpreter; Expected competencies; Code of Ethics for Interpreters Some Common Errors made during interpreting Some mental health terminology Some Cross-Cultural Issues (Interpreters and practitioners) and how beliefs and practices about health affect presentations of illness Pre and post-briefing, structuring of session etc. Factors that affect the working relationship between Interpreter, practitioner and client Meta-skills involved in mental health interventions Role plays/exercises throughout. This could involve some demonstrations from trainers with questions for listeners, questions for listeners to find information on, reflections on own experiences etc. Information resource section, i.e. research, interesting articles, support services and contact nos., information on the proposal for a professional body for Interpreters, contacts for supervision facilities and professional development opportunities. *********************************************** Compiled and Written by Victoria Camplin-Welch NDSA (2007) Produced by WDHB Asian Health Support Services
	Asian, Migrant and Refugee Health Publications
	General Publications Asian People and Their Health-WDHB-2006 Censusion(2007, Asian Health Support Service) Asian Children's Health full version (2005, Tsang, B., Lim, S.) Asian Public Health Project Report (2003, Asian Public Health Project Team) Healthcare Needs of Asian People (2001, Ngai et al) Health needs assessment of Middle Eastern, Latin American and African people living in the Auckland region (2010, Perumal L) Asian Health in Aotearoa in 2006-2007 (2010,Scragg.,R). (Click for more information and the full report...) (Click here for the full report)  This study by Assoc. Prof. Robert Scragg was commissioned by the Northern DHB Support agency on behalf of the Auckland Regional Settlement Strategy Health Steering group which represents Waitemata, Auckland and Counties Manukau District Health Boards. The results of this report provide an overview of the heath status of Asian communities in 2006-07, in comparison with the rest of the New Zealand population; and at the same time provide information on trends in health status among the Asian communities since 2002-03. The large number of Asian participants has allowed analyses of the health status of the main Asian communities ?Chinese, South Asian and Other Asian. The topics included in this report include: sociodemographic status; health risk and protective factors (lifestyle), chronic disease and utilisation of health services. It is the first report to describe national data on the health status of children from the main Asian communities in New Zealand. The full report is available on the website of the Centre for Asian Health Research and Evaluation (CAHRE), School of Population Health, University of Auckland: http://www.fmhs.auckland.ac.nz/soph/centres/cahre/ and on the Waitemata District Health Board Culturally and Linguistically Diverse (CALD) resources website: http://www.caldresources.org.nz/ ISBN: 978-0-473-17242-8 (Book) ISBN: 978-0-473-17243-5 (Internet) Mental Health Publications Asian Mental Health Interpreter Workforce Development Project Phase 1 Asian Mental Health Interpreter Workforce Development Project Phase 2 Mental Health Issues for Asians in New Zealand - Literature Review (2003, E. Ho et al)
	Translation and Interpreting Service
	CMDHB secondary care service staff have access to CMDHB Interpreting Services Face to Face and Telephone Interpreting Services Operation Hours: 8.00am to 8.00pm 24 hours 7 days for Urgent requests Contact: CMDHB Interpreting Services (09)2760014 or Ext 8014 email its@cmdhb.org.nz Counties Manukau Primary & Community Health Providers have access to CMDHB Interpreting Services General practices Accident & Medical Clinics, community pharmacies, labs, radiology & allied health services, retinal screening, community oral health, Plunket & self-employed midwives (with CDMHB caseloads), and any district nursing services not already provided by CMDHB, can access free telephone (default mode) and face to face (refer to access criteria) interpreting services when working with CALD clients who are eligible for health and disability services. Interpreting & Translation Service Provider for primary health interpreting: funded by NDSA Primary Health Interpreting Services are offered from Monday to Friday 8am to 8pm (walk in appointments Saturday & Sunday mornings are directed to our out of hours call centre) excluding public holidays To access this free service, you must register with CMDHB Interpreting Service and receive training to know how to book and work with interpreters IMPORTANT NOTE: The above Interpreting service provider is not contracted to provide access for non-English speaking clients to book interpreters directly. Interpreting service requests are only accepted from CMDHB services or primary health & community provider staff who have registered with the CMDHB interpreting service.
	Asian, Migrant and Refugee Culture-Specific Services
	To find out more about what each of the following service offers, access criteria and how to  access or referral, click on the service heading to go to the specific websites Asian Community Alcohol & Drugs Service Asian Problem Gambling Service Refugee as Survivors NZ Service Child Disability Service: Migrant & Refugee Cultural Case Workers To access a cultural case workers, please contact Child Disability Service

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